We are currently seeking Dispute Resolution Specialist to join our team in Poland. Our office is located in Warsaw, but you can work remotely from any other city in Poland. If you are interested in the card business industry, this is a great opportunity to work with the largest processing center in Ukraine and Eastern Europe.
Your responsibilities:
- Initiating disputed transactions using web services such as Visa Resolve Online, Mastercom, and GNS Web payment systems, as well as CardSuite, AMS, and Authentic Desktop systems based on client bank applications.
- Processing incoming supporting documentation through Visa Resolve Online, Mastercom payment systems, and sending it to banks.
- Creating and organizing files for incoming and outgoing dispute transactions in CardSuite, AMS, and Authentic Desktop systems, and forwarding them to banks.
- Offering advisory assistance on disputed transactions, communicating with clients to ensure application accuracy, adherence to deadlines, and compliance with rules.
- Providing timely responses to client bank requests received through Outlook and JIRA channels, related to the initiation of disputed transactions and departmental work regulations.
Your skills:
- Minimum 1 year of work experience in payment cards, specifically in the field of dispute resolution work.
- Familiarity with the rules governing dispute handling, including Visa Product and Service Rules: Dispute Resolution (Visa International) and Chargeback Guide (MasterCard International).
- Experience working with web services such as Visa Resolve Online and Mastercom.
- Proficiency in PC applications at a user level, including MS Office (Word, Excel), and preferably database skills.
- Fluency in Ukrainian – mandatory
- English - Intermediate.
